Volume & Issue: Volume 7, Issue 1, March and April 2017 
Number of Articles: 21
Factors affecting the overcrowding in outpatient healthcare

Factors affecting the overcrowding in outpatient healthcare

Pages 1-10

. Mohammadkarim Bahadori, . Ehsan Teymourzadeh, . Ramin Ravangard, . Mehdi Raadabadi

Abstract Background: The expansion of outpatient services and the desire to provide more outpatient
care than inpatient care create some problems such as the overcrowding in the outpatient
clinics. Given the importance of overcrowding in the outpatient clinics, this qualitative study
aimed to determine the factors influencing the overcrowding in the specialty and subspecialty
clinic of a teaching hospital. Materials and Methods: This was a qualitative study conducted in
the specialty and subspecialty clinic of a hospital using content analysis method in the period
of January to March 2014. The study population was all managers and heads of the outpatient
wards. The studied sample consisted of 22 managers of the clinic wards who were selected
using the purposive sampling method. The required data was collected using semi‑structured
interviews. The collected data was analyzed using conventional content analysis and the
MAXQDA 10.0 software. Results: Three themes were identified as the main factors affecting
the overcrowding including the internal positive factors, internal negative factors, and external
factors. Conclusions: Despite the efforts made to eliminate overcrowding, and reduce waiting
times and increase access to the services for patients, the problem of overcrowding still has
remained unresolved. In addition, the use of some strategies such as clarifying the working
processes of the clinic for staff and patients and the relationships between the clinic and
other wards especially emergency department, as well as using a simple triage system on the
patients’ arrival at the clinic are recommended.

Pregnant women’s preferences for mode of delivery questionnaire: Psychometric properties

Pregnant women’s preferences for mode of delivery questionnaire: Psychometric properties

Pages 1-7

. Fereshteh Zamani‑Alavijeh, . Parvin Shahry, . Maryam Kalhori, . Marzieh Araban

Abstract Introduction: The rate of caesarean delivery is increasing worldwide. Maternal beliefs may be
influential on the mode of delivery. This study aimed to validate pregnant women’s preferences
for mode of delivery questionnaire among pregnant women. Materials and Methods: This was
a cross‑sectional study which was done in Ahvaz Public and Private Health Care Centers. A total
of 342 low‑risk pregnant women were included in a study conducted in spring 2011 in Ahvaz,
Iran. After careful consideration and performing content and face validity, a 62‑item measure
was developed and subjects completed the questionnaire. Reliability was estimated using
internal consistency and validity was assessed by performing face, content and structure and
discriminate validity. Data were analyzed using explanatory factor analysis, t‑test, and correlations
in SPSS 16. Results: The findings of content and face validity showed almost perfect results for
both content validity ratio = 1 and content validity index = 1. The explanatory factor analysis
indicated a 7‑subscale measure (Eigenvalue >1, factor loading >0.4), and discriminate validity
revealed satisfying results P < 0.05 for 6 out of 7 subscales. Internal consistency as measured
by the Cronbach’s alpha coefficient was acceptable for subscales. Conclusions: In general,
the findings suggest that this newly generated scale is a reliable and valid specific questionnaire
for assessing pregnant women’s preferences for mode of delivery. However, further studies are
needed to establish stronger psychometric properties for the questionnaire.

The comparison of printed resources bacterial contamination in libraries of Al‑Zahra Hospital and Sciences Faculty of Isfahan University and the determination of their antibiotic sensitivity pattern

The comparison of printed resources bacterial contamination in libraries of Al‑Zahra Hospital and Sciences Faculty of Isfahan University and the determination of their antibiotic sensitivity pattern

Pages 1-6

. Hosein Rafiei, . Mostafa Chadeganipour, . Rezvan Ojaghi, . Mohammad Reza Maracy, . Rasool Nouri

Abstract Introduction: During the library loan process, the printed resources can be a carrier of
pathogenic bacteria. In this study, it was tried to compare the Bacterial Contamination Rates
and their antibiotic sensitivity pattern in printed resources of a hospital and a non‑hospital
library. Methods: This is a cross‑sectional study. Returning books from the Al‑Zahra hospital
library and library of Sciences faculty of Isfahan University provides the research community.
The sample size, 96 cases, was calculated using quota sampling. For sampling sterile swab
dipped in trypticase soy broth medium and transfer trypticase soy broth medium were
used. To identify different type of isolated bacteria from Gram‑staining test and biochemical
tests such as; TSI, IMViC and etc., were used. Results: 76 (79.2%) and 20 (20.8%) of
cultured samples were negative and positive, the respectively. Of 20 positive samples,
11 samples (55%) belong to the family Enterobacteriaceae that after detecting by Differential
teste identified all 11 samples of Enterobacter that all of them were sensitive to Gentamicin
and Ofloxacin. Also the most resistance to Nitrofurantoin and Amikacin was observed. 9 cases
remained (45%) were coagulase‑negative Staphylococcus that all of them were sensitive to the
Trimethoprim‑sulfamethoxazole and Cephalexin antibiotics also the most resistance to Cefixime
was observed. Conclusion: Considering that the Enterobacter sp and coagulase‑negative
Staphylococcus were separated from the books, the books as well as other hospital and
medical equipment can transmit the infection to librarians, library users, patients and hospital
staff, and also it can produce serious infections in patients with immune deficiency.

Efficacy of purposeful educational workshop of medical and nonmedical interventions based on needs assessments in nurses

Efficacy of purposeful educational workshop of medical and nonmedical interventions based on needs assessments in nurses

Pages 1-6

. Abbas Attari, . Mahin Aminoroaia, . Mohammd Reza Maracy

Abstract Background: The medical and nonmedical care of patients is the necessary skills in nursing
profession. That it needs proper knowledge and attitude. Hence, it is important to promote
nurses’ knowledge and attitude by education based on need assessment. This study aimed to
define the efficacy of a medical and nonmedical intervention educational workshop on nurses’
knowledge and attitude until 3 months after holding the workshop in psychiatric wards of
educational hospitals in Isfahan. Materials and Methods: This is a quasi‑experimental study.
The study population comprised all nurses working in psychiatric wards of Nour and Farabi
Hospitals (64) in Isfahan in 2012. An educational workshop was held through educational
sessions in the form of lectures and group discussion in two above‑mentioned hospitals.
Nurses’ level of knowledge and attitude were investigated by a researcher made questionnaire
before, immediately after and 3 months after intervention. Data were analyzed by descriptive
statistical tests of repeated measure ANOVA and Bonferroni. Results: A significant increase was
observed in mean scores of nurses’ knowledge immediately after and 3 months after education
compared to before education (P < 0.001). Also, the mean of attitude score in 3 phases have
significant different (P < 0.009). Nurses have the high satisfaction (86.3%) of need assessment
based education workshop. Moreover, it is effective in the science information revival of nurses.
Conclusion: Educational sessions notably affected the promotion of nurses’ knowledge and
attitude. With regard to nurses’ satisfaction with the workshop which was held, designing and
organizing educational workshops based on constant needs assessment is suggested for the
promotion of nursing cares.

The relationship between media literacy and health literacy among pregnant women in health centers of Isfahan

The relationship between media literacy and health literacy among pregnant women in health centers of Isfahan

Pages 1-6

. Farideh Akbarinejad, . Mohammad Reza Soleymani1, . Leila Shahrzadi

Abstract Background: The ability to access, analyze, evaluate, and convey information in various forms
of media including print and nonprint requires media literacy, but the capacity to obtain, process,
and understand basic information and services needed for appropriate decisions regarding
health, considered an important element in a woman’s ability to participate in health promotion
and prevention activities for herself and her children, is needed to a level of health literacy. The
purpose of this study was to determine the relationship between media literacy and health
literacy among pregnant women in health centers in Isfahan. Materials and Methods: This
study used a descriptive correlation study. Data collection tools include Shahin media literacy
and functional health literacy in adults’ questionnaires. The population include pregnant
women in health centers of Isfahan (4080 people). Ten out of the 351 health centers in Isfahan
were selected as cluster. Data were analyzed using both descriptive and inferential statistics.
Results: Media literacy of respondents in the five dimensions was significantly lower than
average 61.5% of pregnant women have inadequate health literacy, 18.8% had marginal health
literacy, and only 19.7% of them have had adequate health literacy. There was a significant
positive relationship between media literacy and health literacy among pregnant women.
Conclusion: This study showed that the majority of pregnant women covered by health
centers had limited health literacy and media literacy. Since one of the basic requirements for
the utilization of health information is needed for adequate media literacy, promotion of media
literacy is necessary for the respondents.

Nurses’ commitment to respecting patient dignity

Nurses’ commitment to respecting patient dignity

Pages 1-6

. Zahra Raee, . Heidarali Abedi, . Mohsen Shahriari

Abstract Background: Although respecting human dignity is a cornerstone of all nursing practices,
industrialization has gradually decreased the attention paid to this subject in nursing care.
Therefore, the present study aimed to investigate nurses’ commitment to respecting patient
dignity in hospitals of Isfahan, Iran. Methods: This descriptive‑analytical study was conducted in
hospitals of Isfahan. Overall, 401 inpatients were selected by cluster sampling and then selected
simple random sampling from different wards. Data were collected through a questionnaire
containing the components of patient dignity, that is, patient‑nurse relationships, privacy, and
independence. All items were scored based on a five‑point Likert scale. The collected data
were analyzed using descriptive statistics and Chi‑square tests. P < 0.05 were considered
significant in all analyses. Findings: Most patients (91%) scored their relationships with nurses
as good. Moreover, 91.8% of the participants described privacy protection as moderate/good.
Only 6.5% of the subjects rated it as excellent. The majority of the patients (84.4%) believed their
independence was maintained. These subjects also approved of taking part in decision‑making.
Conclusion: According to our findings, nurses respected patient dignity to an acceptable level.
However, the conditions were less favorable in public hospitals and emergency departments.
Nursing authorities and policy makers are thus required to introduce appropriate measures
to improve the existing conditions.

Job demand‑control and job stress at work: A cross‑sectional study among prison staff

Job demand‑control and job stress at work: A cross‑sectional study among prison staff

Pages 1-7

. Jafar Akbari, . Rouhollah Akbari, . Mahnaz Shakerian, . Behzad Mahaki

Abstract Introduction: Job stress can impose significant costs to the workplaces and organizations
due to some issues such as absenteeism, less productivity, and medical costs. Job overload
and lack of decision latitude can lead to job stress. The current study aimed to investigate
the job demands and control as predictor of job stress and its relationship, with some of the
demographic characteristics of Iranian prison staff. Materials and Methods: This study was
performed on 171 male employees working in four prisons located in Ilam, Iran. The sampling
method was census and all four prisons’ staff were selected to respond the Job Content
Questionnaires. Finally, the data were analyzed using t‑test or independent samples test as
well as SPSS 20. Results: The highest amount of job demand (mean = 21.28) and the lowest
amount of job control on average (9.76) were reported by those staff working in Darehshahr
prison. There was also a significant relationship between job post and job control among the
prison staff (β = −0.375, P = 0.001). Conclusion: The level of job stress reported by prison
staff was high in this study mainly caused by high job demand and low job control, especially
in Darehshahr prison staff.

Information seeking anxiety among M.A. Students of Isfahan University of Medical Sciences

Information seeking anxiety among M.A. Students of Isfahan University of Medical Sciences

Pages 1-6

. Fereshteh Aghaei, . Mohammad Reza Soleymani, . Hassan Ashrafi Rizi

Abstract Background: Information‑seeking anxiety is a feeling caused by abundance of information or
failure to proper interpret the information that can adversely affect the ability of individuals for
seeking information and meeting their information needs. Therefore, it is necessary to investigate
information‑seeking anxiety, factors causing it, and methods for addressing and reducing
this type of anxiety. The purpose of this study was to evaluate information‑seeking anxiety in
postgraduate students of Isfahan University of Medical Sciences. Materials and Methods: This
study has been conducted using survey method. A total of 265 postgraduate students of Isfahan
University of Medical Sciences were selected with the help of stratified random sampling. Data
collection tool was a questionnaire designed for this purpose. The gathered data was analyzed
using descriptive and inferential statistics. Results: The results indicated that the topic selection
factor played a more prominent role in creating information seeking anxiety compared to other
factors. Apart from students of school of medicine, information seeking anxiety was below
average among the students. In addition, there was a significant difference between information
seeking anxiety in students from different departments. Finally, female students had higher
information seeking anxiety compared to male students. Conclusion: Although information
seeking anxiety among students was lower than average in most cases, further reduction of
anxiety could be achieved by facilitating access to information resources and library information
services and increasing the quality of students’ information literacy through training courses
tailored to each discipline are necessary.

Effectiveness of concept mapping and traditional linear nursing care plans on critical thinking skills in clinical pediatric nursing course

Effectiveness of concept mapping and traditional linear nursing care plans on critical thinking skills in clinical pediatric nursing course

Pages 1-6

. Fereshteh Aein, . Fatemeh Aliakbari

Abstract Introduction: Concept map is a useful cognitive tool for enhancing a student’s critical
thinking (CT) by encouraging students to process information deeply for understanding.
However, the evidence regarding its effectiveness on nursing students’ CT is contradictory.
This paper compares the effectiveness of concept mapping and traditional linear nursing care
planning on students’ CT. Methods: An experimental design was used to examine the CT of 60
baccalaureate students who participated in pediatric clinical nursing course in the Shahrekord
University of Medical Sciences, Shahrekord, Iran in 2013. Results: Participants were randomly
divided into six equal groups of each 10 student, of which three groups were the control group,
and the others were the experimental group. The control group completed nine traditional linear
nursing care plans, whereas experimental group completed nine concept maps during the
course. Both groups showed significant improvement in overall and all subscales of the California
CT skill test from pretest to posttest (P < 0.001), but t‑test demonstrated that improvement in
students’ CT skills in the experimental group was significantly greater than in the control group
after the program (P < 0.001). Conclusions: Our findings support that concept mapping can
be used as a clinical teaching‑learning activity to promote CT in nursing students.

How much elderly people of Isfahan are adherent to their drug therapy regimens?

How much elderly people of Isfahan are adherent to their drug therapy regimens?

Pages 1-4

. Parvaneh Abazari, . Tayebe Arab Jafari, . Ali Mohammad Sabzghabaee

Abstract Background: The need for a correct follow‑up for medical advices of health givers is the
cornerstone for avoiding drug‑related complications in especial period of elderly people life.
There isn’t any data about drug therapy regimens adherence of elderly people of Isfahan. In
this study, we aimed to cover this deficit. Materials and Methods: In this cross‑sectional study
which was carried out in Isfahan (Iran) in 2013 senior citizens (aged 65 or more) who were
taking at least one medication and had no record of residency in nursing homes were included.
We used Morisky medication adherence scale (after validation and reliability assessment for
using this questionnaire in Persian language) to evaluate the level of adherence in the study
population. Results: A total of 200 elderly participants were fully studied (n = 200, 61% females),
and 52% of them had poor medication adherence. 77.5% of participants were suffered from at
least four medical illnesses, and 18.5% of them were taking more than eight medications per
day. We have not found any significant statistical relationship between vision or hearing loss
disorders and the medication adherence of the participants). There was a significant positive
relationship between the level of education and medication adherence (P = 0.001), (2 = 0.29).
Conclusion: Low Medication adherence is a common and important drug issue in the elderly
in Isfahan. This issue can lead to medical complications and huge cost if it is not addressed
appropriately.

A comparison the effects of reflexology and relaxation on the psychological symptoms in women with multiple sclerosis

A comparison the effects of reflexology and relaxation on the psychological symptoms in women with multiple sclerosis

Pages 1-6

. Mozhgan Soheili, . Fatemeh Nazari, . Vahid Shaygannejad, . Mahboobeh Valiani

Abstract Background: Multiple sclerosis (MS) occurs with a variety of physical and psychological
symptoms, yet there is not a conclusive cure for this disease. Complementary medicine is a
current treatment which seems is effective in relieving symptoms of patients with MS. Therefore,
this study is aimed to determine and compare the effects of reflexology and relaxation on anxiety,
stress, and depression in women with MS. Subjects and Methods: This study is a randomized
clinical trial that is done on 75 women with MS referred to MS Clinic of Kashani Hospital. After
simple non random sampling, participants were randomly assigned by minimization method to
three groups: reflexology, relaxation and control (25 patients in each group). In the experimental
groups were performed reflexology and relaxation interventions within 4 weeks, twice a week for
40 min and the control group were received only routine treatment as directed by a doctor. Data
were collected through depression anxiety and stress scale questionnaire, before, immediately
after and 2 months after interventions in all three groups. Chi‑square, Kruskal–Wallis, repeated
measures analysis of variance and one‑way analysis of variance and least significant difference
post hoc test via SPSS version 18 were used to analyze the data (P < 0.05) was considered as
significant level. Results: The results showed a significant reduction in the severity of anxiety,
stress and depression during the different times in the reflexology and relaxation groups as
compared with the control group (P < 0.05). Conclusion: The results showed that reflexology
and relaxation in relieving anxiety, stress and depression are effective in women with MS. Hence,
these two methods, as effective techniques, can be recommended.

The effect of electronic education on knowledge of patients with multiple sclerosis

The effect of electronic education on knowledge of patients with multiple sclerosis

Pages 1-5

. Soheila Mohamadirizi, . Vahid Shaygannejad, . Shahla Mohamadirizi, . Zahra Tolou‑Ghamari

Abstract Background: Multiple sclerosis (MS) could be considered as one of the most common chronic
disorders of the central nervous system. However, patient education tasks in this group are
a challenge for health care provider team but due to increase in the incidence of MS, a new
category of contact, care, and education seems to be useful. Hence, the aim of this study
was to compare the effect of electronic education and illustrated booklet on knowledge of
patients with MS. Methods: This was a quasi‑experimental research was carried out on
120 patients with MS from January 2013 to July 2013. All patients attended MS clinic located at
the Ayatollah Kashani Hospital conducted to Isfahan Neurosciences Research Center (INRC).
Patients were divided randomly into two equal groups: (1) Electronic education (n = 60)
and (2) illustrated booklet (n = 60). Participants’ knowledge score was collected according
to the researcher‑made questionnaire with 40 questions. Data were analyzed using Student’s
t‑test and paired t‑test through SPSS (version 11.5) with a significance level of P < 0.05.
Results: Although there was not any significant difference between the knowledge score
of electronic education and illustrated booklet group before intervention (18 ± 2.2 vs.
17.01 ± 3.4(, (P = 0.434, t = −5.64), but there was a significant difference after 2 weeks
intervention (35.74 ± 1.4 vs. 33.74 ± 3.4), (P = 0.021, t = −6.64). Paired t‑test showed a
statistically significant difference in the knowledge level in both groups after intervention as
follow: (1) Electronic education (18 ± 2.2 vs. 35.74 ± 1.4), (P = 0.024, t = −7.55) and illustrated
booklet (17.01 ± 3.4 vs. 33.74 ± 3.4), (P = 0.003, t = −8.55). Conclusion: The electronic
educational program applied in this study appears increased knowledge of patients with MS.
Therefore, the conveyance of this program to earn time for patient and healthcare provider
team is suggested as a valuable and appropriate teaching method.

Predicting body mass index in women: The value of the psychological components of depression, anxiety, dietary restraint, and nutritional habits

Predicting body mass index in women: The value of the psychological components of depression, anxiety, dietary restraint, and nutritional habits

Pages 1-5

. Behnaz Nikkar Esfahani, . Majid Kolahdouzan, . Abdulaziz Aflakseir, . Mojgan Gharipour

Abstract Background: Understanding the association between psychological affective disturbances
and anthropometric parameters, including body mass index (BMI), is important. These issues
may have potential preventive effects on weight reduction in relation to different aspects
of women’s lifestyles and psychopathological states. The present study aimed to predict
BMI based on psychological factors including; depression, anxiety, dietary restraint, and
nutritional habits, in a sample of women with sedentary jobs in several Iranian governmental
organizations. Methods: Two hundred consecutive women aged over 25 years, working on
sedentary or low standing works such as banker, teachers, and employee in the social security
organizations in Isfahan, Iran, were entered the study. To assess the severity of depression
and anxiety symptoms, the Beck Depression Inventory II and the State‑Trait Anxiety Inventory
were used, respectively. To assess nutritional habits, a self‑administered questionnaire was
designed, and to evaluate dietary restraint status, the Ruderman questionnaire was used. To
find the co‑relationship between BMI and each of the psychological components, Pearson’s
correlation coefficient test was applied. Results: To assess the relationship between BMI
and each of the psychological components, a multivariate regression model was used. Only
two components of nutritional habits (b = −0.19, P < 0.001) and dietary restraint (b = 0.51,
P < 0.001) could effectively predict BMI in Iranian women; while depression and anxiety
components had low predictive values for predicting BMI. In total, these four variables could
predict 34% of the variance of the dependent indicator (BMI). Conclusion: Nutritional habits
and dietary restraint have high value for predicting BMI status in women aged more than
25 years working in sedentary jobs, while BMI status could not be predicted by assessing
depression or anxiety severity.

Altruism, the values dimension of caring self‑efficacy concept in Iranian pediatric nurses

Altruism, the values dimension of caring self‑efficacy concept in Iranian pediatric nurses

Pages 1-5

. Azam Alavi, . Ali Zargham‑Boroujeni, . Alireza Yousefy, . Masoud Bahrami

Abstract Background: Self‑efficacy is the most influential among factors affecting nurses’ performance.
Yet, understanding of the constituent elements of the caring self‑efficacy concept was not
considered. This study was to introduce altruism as one of the main aspects of caring
self‑efficacy in pediatric nurses. Materials and Methods: This is part of a larger study on the
concept of caring self‑efficacy conducted with qualitative content analysis approach in Iran.
Participants included 27 clinical pediatric nurses and instructors, selected purposively. Data were
collected using semi‑structured interviews and analyzed using conventional content analysis
method. Results: Theme “altruism” as one of the main themes extracted from the analysis of
the interviews in this study. This theme includes two main categories of “humanistic care” and
“caring attitude.” Conclusions: This paper introduces altruism as one of the values aspects of
caring self‑efficacy in pediatric nurses. Efficient nurse with features Humanistic care, through
the provision of maternal care and family‑centered care and caring attitudes resulting from
religious beliefs and loving children to care for the children.

The survey of mindfulness in multiple sclerosis patients and its association with attachment style

The survey of mindfulness in multiple sclerosis patients and its association with attachment style

Pages 1-5

. Soheila Mohamadirizi, . Vahid Shaygannejad, . Shahla Mohamadirizi

Abstract Background: Mindfulness may be conceptualized as a dispositional trait which differs
across individuals, so this study was, therefore, designed to determine the survey of
mindfulness in multiple sclerosis (MS) patients and its association with attachment style.
Materials and Methods: This was a cross‑sectional study which was conducted in Kashani
Hospital affiliated to Isfahan University of Medical Sciences, Iran, in 2013. Samples were 210
adult patients who suffered from MS completed demographic and disease characteristics
questionnaire, Five Factor Mindfulness Questionnaire and adult attachment style. The SPSS
version 16 software was used to conduct statistical tests including t‑test, NOVA, and Pearson
correlation. Results: The means of age and duration of illness were (33/96 ± 9/5) years
and (24/3 ± 6/3) month, respectively. Most patients were married (66/1%), without university
education (62/8%) and with incomes suffice (63%). The majority of the patients had received
beta‑interferon (55/4%) as their main treatment. The mean ± standard deviation attachment
style and mindfulness were 25/6 ± 11/6 and 79/8 ± 25/6, respectively. Furthermore, there
was a significant negative correlation between the attachment style score and mindfulness
score (P = 0.001, r = −0.32). Conclusion: The result shows that stronger association between
mindfulness and attachment can reflect the beneficial effects of mindfulness interventions
on both mindfulness and attachment and it can provide some evidence that mindfulness
interventions may enhance secure attachment.

The impact of the customer relationship management on organizational productivity, customer trust and satisfaction by using the structural equation model: A study in the Iranian hospitals

The impact of the customer relationship management on organizational productivity, customer trust and satisfaction by using the structural equation model: A study in the Iranian hospitals

Pages 1-5

. Maryam Yaghoubi, . Hamed Asgari, . Marzieh Javadi

Abstract Context: One of the challenges in the fiercely competitive space of health organizations is
responding to customers and building trust and satisfaction in them in the shortest time, with
best quality and highest productivity. Hence the aim of this study is to survey the impact of
customer relationship management (CRM) on organizational productivity, customer loyalty,
satisfaction and trust in selected hospitals of Isfahan (in Iran). Materials and Methods: This
study is a correlation descriptive research. Study population was the nurses in selected hospitals
of Isfahan and the sampling has been conducted using stratified random method. Data collection
tool is a researcher‑made questionnaire of CRM and its effects (organizational productivity,
customer loyalty, satisfaction and trust) which its validity and reliability has been confirmed
by researchers. Structural equation method was used to determine the impact of variables.
Data analysis method was structural equation modeling and the software used was SPSS
version 16 (IBM, SPSS, 2007 Microsoft Corp., Bristol, UK) and AMOS version 18 (IBM, SPSS,
2010 Microsoft Corp, Bristol, UK). Results: Among the dimensions of CRM, diversification
had the highest impact (0.83) and customer acquisition had the lowest (0.57) CRM, had the
lowest impact on productivity (0.59) and the highest effect on customer satisfaction (0.83).
Conclusions: For the implementation of CRM, it is necessary that the studied hospitals
improve strategies of acquiring information about new customers, attracting new customers
and keeping them and communication with patients outside the hospital and improve the
system of measuring patient satisfaction and loyalty.

The impact of mother’s literacy on child dental caries: Individual data or aggregate data analysis?

The impact of mother’s literacy on child dental caries: Individual data or aggregate data analysis?

Pages 1-4

. Ali‑Akbar Haghdoost, . Hossein Hessari, . Mohammad Reza Baneshi, . Maryam Rad, . Arash Shahravan

Abstract Introduction: To evaluate the impact of mother’s literacy on child dental caries based on a
national oral health survey in Iran and to investigate the possibility of ecological fallacy in
aggregate data analysis. Materials and Methods: Existing data were from second national
oral health survey that was carried out in 2004, which including 8725 6 years old participants.
The association of mother’s literacy with caries occurrence (DMF (Decayed, Missing, Filling)
total score >0) of her child was assessed using individual data by logistic regression model.
Then the association of the percentages of mother’s literacy and the percentages of decayed
teeth in each 30 provinces of Iran was assessed using aggregated data retrieved from the
data of second national oral health survey of Iran and alternatively from census of “Statistical
Center of Iran” using linear regression model. The significance level was set at 0.05 for all
analysis. Results: Individual data analysis showed a statistically significant association
between mother’s literacy and decayed teeth of children (P = 0.02, odds ratio = 0.83). There
were not statistical significant association between mother’s literacy and child dental caries in
aggregate data analysis of oral health survey (P = 0.79, B = 0.03) and census of “Statistical
Center of Statistics” (P = 0.60, B = 0.14). Conclusion: Literate mothers have a preventive
effect on occurring dental caries of children. According to the high percentage of illiterate
parents in Iran, it’s logical to consider suitable methods of oral health education which do not
need reading or writing. Aggregate data analysis and individual data analysis had completely
different results in this study.

Modification of infant hypothyroidism and phenylketonuria screening program using electronic tools

Modification of infant hypothyroidism and phenylketonuria screening program using electronic tools

Pages 1-6

. Behjat Taheri, . Asefeh Haddadpoor, . Mahmood Mirkhalafzadeh, . Fariba Mazroei, . Pezhman Aghdak, . Mehran Nasri, . Gholamreza Bahrami

Abstract Background: Congenital hypothyroidism and phenylketonuria (PKU) are the most common
cause for preventable mental retardation in infants worldwide. Timely diagnosis and treatment
of these disorders can have lasting effects on the mental development of newborns. However,
there are several problems at different stages of screening programs that along with imposing
heavy costs can reduce the precision of the screening, increasing the chance of undiagnosed
cases which in turn can have damaging consequences for the society. Therefore, given these
problems and the importance of information systems in facilitating the management and
improving the quality of health care the aim of this study was to improve the screening process
of hypothyroidism and PKU in infants with the help of electronic resources. Methods: The
current study is a qualitative, action research designed to improve the quality of screening,
services, performance, implementation effectiveness, and management of hypothyroidism and
PKU screening program in Isfahan province. To this end, web‑based software was designed.
Programming was carried out using Delphi.net software and used SQL Server 2008 for database
management. Findings: Given the weaknesses, problems, and limitations of hypothyroidism
and PKU screening program, and the importance of these diseases in a national scale, this
study resulted in design of hypothyroidism and PKU screening software for infants in Isfahan
province. The inputs and outputs of the software were designed in three levels including
Health Care Centers in charge of the screening program, provincial reference lab, and health
and treatment network of Isfahan province. Immediate registration of sample data at the time
and location of sampling, providing the provincial reference Laboratory and Health Centers of
different eparchies with the ability to instantly observe, monitor, and follow‑up on the samples
at any moment, online verification of samples by reference lab, creating a daily schedule for
reference lab, and receiving of the results from analysis equipment; and entering the results
into the database without the need for user input are among the features of this software.
Conclusion: The implementation of hypothyroidism screening software led to an increase in
the quality and efficiency of the screening program; minimized the risk of human error in the
process and solved many of the previous limitations of the screening program which were
the main goals for implementation of this software. The implementation of this software also
resulted in improvement in precision and quality of services provided for these two diseases
and better accuracy and precision for data
inputs by providing the possibility of entering
the sample data at the place and time of
sampling which then resulted in the possibilityof management based on precise data and also helped develop a comprehensive database
and improved the satisfaction of service recipients.

Assessment of nonscholastic abilities and its associated factors among medical students: An exploratory study

Assessment of nonscholastic abilities and its associated factors among medical students: An exploratory study

Pages 1-5

. S. Ganesh Kumar, . Sonali Sarkar

Abstract Background: Nonscholastic abilities among medical students are an important area of concern
for the health professionals. Very few studies had been conducted in the past with regard to it.
Objective: This study was an exploratory study aimed to assess the nonscholastic abilities among
medical students in a medical institution in coastal South India. Materials and Methods: This
study assessed three broad domains of nonscholastic abilities namely personal qualities,
interpersonal activities, and communication skills among 106 medical students using a
structured questionnaire (27 questions with a total score of 27). The data were analyzed by
independent t‑test and linear regression model. Results: About 41.5% (44) of the subjects were
males and 52.8% (56) of them were belonged to 18–19 years age group. Overall mean score of
nonscholastic abilities was found to be 19.40 (standard deviation = 3.27). Percentile distribution
of subjects is at score 17 (25th percentile), 20 (50th percentile), and 22 (75th percentile). Mean
personal quality domain score was found to be proportionately lesser than other domains of
nonscholastic abilities. Nonscholastic ability score was significantly associated with marks
obtained in the previous examination (P = 0.006). However, linear regression analysis revealed
that the presence of family problems (P = 0.005) and alcohol use (P = 0.026) were associated
with low nonscholastic ability score among medical students. Conclusion: Nonscholastic
abilities are still a required need in medical student’s career. Further analytical studies will help
in identifying the in‑depth evaluation of factors associated with it.

A comparative study of the origin, structure, and indexing language of the Persian and English keywords of articles indexed in the IranMedex database and their compliance with the Persian medical thesaurus and Medical Subject Headings

A comparative study of the origin, structure, and indexing language of the Persian and English keywords of articles indexed in the IranMedex database and their compliance with the Persian medical thesaurus and Medical Subject Headings

Pages 1-7

. Parastoo Parsaei-Mohammadi, . Ali Hossein Ghasemi, . Raziyeh Hassanzadeh-Beheshtabad

Abstract Introduction: In the present era, thesauri as tools in indexing play an effective role in integrating
retrieval preventing fragmentation as well as a multiplicity of terminologies and also in providing
information content of documents. Goals: This study aimed to investigate the keywords of
articles indexed in IranMedex in terms of origin, structure and indexing situation and their
Compliance with the Persian Medical Thesaurus and Medical Subject Headings (MeSH).
Materials and Methods: This study is an applied research, and a survey has been conducted.
Statistical population includes 32,850 Persian articles which are indexed in the IranMedex during
the years 1385–1391. 379 cases were selected as sample of the study. Data collection was done
using a checklist. In analyzing the findings, the SPSS Software were used. Findings: Although
there was no significant difference in terms of indexing origin between the proportion of different
types of the Persian and English keywords of articles indexed in the IranMedex, the compliance
rates of the Persian and English keywords with the Persian medical thesaurus and MeSH were
different in different years. In the meantime, the structure of keywords is leaning more towards
phrase structure, and a single word structure and the majority of keywords are selected from
the titles and abstracts. Conclusion: The authors’ familiarity with the thesauri and controlled
tools causes homogeneity in assigning keywords and also provides more precise, faster, and
easier retrieval of the keywords. It’s suggested that a mixture of natural and control languages
to be used in this database in order to reach more comprehensive results.

Effects of progressive muscle relaxation, guided imagery and deep diaphragmatic breathing on quality of life in elderly with breast or prostate cancer

Effects of progressive muscle relaxation, guided imagery and deep diaphragmatic breathing on quality of life in elderly with breast or prostate cancer

Pages 1-6

. Mohsen Shahriari, . Mojtaba Dehghan, . Saeid Pahlavanzadeh, . Abdolrahim Hazini

Abstract Background and Objectives: Due to the increasing number of elderly and an increase in the
number of cases of cancer by age, cancer is a common problem in the elderly. For elderly
patients with cancer, the disease and its treatment can have long‑term negative effects on
their quality of life (QoL). The purpose of this study was to evaluate the effect of progressive
muscle relaxation, body image and deep diaphragmatic breathing on the QoL in the elderly
with cancer. Materials and Methods: This study was a randomized controlled trial in which
50 elderly patients with breast or prostate cancer were randomized into study and control
groups. Progressive muscle relaxation, guided imagery, and deep diaphragmatic breathing
were given to the study group, but not to the control group. The effect of the progressive
muscle relaxation, guided imagery and deep diaphragmatic breathing was measured at
three different time points. European Organization for Research and Treatment of Cancer
and QoL Questionnaire‑Core questionnaires was completed before, after and 6 weeks after
the intervention for the patients in both groups simultaneously. The data were analyzed
by SPSS. Results: There was statistically significant improvement in QoL (P < 0.001) and
physical functioning (P < 0.001) after progressive muscle relaxation, guided imagery and deep
diaphragmatic breathing intervention. Conclusions: The findings indicated that concurrent
application of progressive muscle relaxation, guided imagery, and deep diaphragmatic
breathing would improve QoL in the elderly with breast or prostate cancer.