Authors

Abstract

BACKGROUND: Hospitals in developed countries allocate itself about 40% of health‑care costs
and in developing countries up to 80%. In this study, researchers reviewed the related article in the
field of the hospitals’ performance evaluation due to the identification of common indicators used
in different models with the aim of providing simple list for evaluating hospitals’ performance to the
researchers who are interested to these issues.
METHODS: The databases for the search included Medline, Google Scholar, and Scopus. A search
strategy leads to the extraction of 403 related articles that after the removal of inappropriate and
duplicate articles, 42 studies were selected for the scoping review.
RESULTS: This scoping review showed that 9 of 42 selected articles use data envelopment analysis
model, 6 of them Pabon Lasso model, 3 of them balanced scorecard, 3 of them organizational
excellence model, and the remaining articles used key performance indicators to evaluate hospital
performance. A process approach was used to categorize the common indicators  because the
literature review indicated that common indicators mainly evaluate data, process, output, or impact of
performance. The findings included 36 input, 39 process, 27 output, and 8 impact common indicators
for evaluating performance.
DISCUSSION: This scoping review of related literature indicated that despite differentiation in the time
and place of past studies in the field of performance evaluation models, there are some indicators
that are common in most popular performance evaluation models. These simple lists can apply for
evaluation of hospitals’ performance instead of complicated models.

Keywords

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