Document Type : Original Article


1 Department of Human Resources Management, Alborz University of Medical Sciences, Karaj, Iran

2 Department of Nursing, Islamic Azad University, Zarand Branch, Zarand, Iran

3 Social Determinants of Health Research Center, Institute for Futures Studies in Health, Kerman University of Medical Sciences, Kerman, Iran


INTRODUCTION: Organization survival is dependent on communications and managers spend a main
portion of their time to establish communications. The identification, improvement, and development
of communication skills serve as the essential components of successful organizations. The present
study aimed to investigate the role of communication skills in human resource (HR) productivity in
North Iran and aimed to investigate the role of communication skills in health HR (HHR) productivity
in North Iran.
METHODS: The study employed a cross‑sectional design and was conducted in six deputies
supervised by the Alborz University of Medical Sciences, in 2019. The statistical population included
all 302 employees were selected as the sample population according to the Cochran’s formula. Using
two researcher‑made questionnaires of communication skills and HHR productivity, we assessed
the role of communication skills in HHR productivity.
RESULTS: According to the research findings, there were significant relationships between
communication skills including verbal skills, listening skills, and effectiveness skills with HHR
productivity (P ≤ 0.05). There was a significant relationship between age group, gender, level of
education, and travel home‑university distance with communication skills and resource productivity
of employees (P ≤ 0.05).
CONCLUSION: This study examines the role of communication skills in the promotion of HHR
productivity who work in the administrative section of the University of Medical Sciences in Iran.
Findings suggest that health planners and authorities may need to examine factors that contribute to
the promotion of the communication skills for increase HHR productivity of employees and improved
performance of health organizations.


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