Document Type : Original Article
Authors
1 Department of Medical‑Surgical Nursing, School of Nursing and Midwifery, Urmia University of Medical Sciences, Urmia, Iran
2 Department of Psychiatric Nursing, School of Nursing and Midwifery, Urmia University of Medical Sciences, Urmia, Iran
Abstract
BACKGROUND: Patients’ satisfaction is a fundamental factor in the quality of nursing care. The
emergence of the novel Coronavirus Disease 2019 (COVID‑19) and the highly contagious virus
can affect nursing care by increasing the number of care‑seekers.This study aimed to determine
the patients’ satisfaction and related factors in patients with COVID‑19 hospitalized in Taleghani
Hospital, Urmia‑Iran, in 2020.
MATERIALS AND METHODS: This descriptive, correlational study was conducted on 196 patients
with COVID‑19 hospitalized in Taleghani Hospital, Urmia. Purposive convenient sampling was used
to recruit participants. Study participants completed Patient Satisfaction Instrument and demographics
questionnaires. Data were analyzed with the SPSS software version 25.0.
RESULTS: The majority of patients (68.9%) were moderately satisfied with nursing care. Based
on Pearson Correlation Analysis, only residential status had a significant inverse relationship with
satisfaction level in patients with COVID‑19 (r = −0.0238, P = 0.001).
CONCLUSIONS: The patients’ satisfaction with nursing care was mostly at a moderate level. Thus,
there is a need to educate health personnel and nurses in particular and motivate them to have
active participation in achieving patients’ satisfaction with COVID‑19. Notably, only the institutes that
take patients’ satisfaction as a top priority can succeed in a competitive market of health services.
Keywords
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