Document Type : Original Article


1 Department of Critical Care and Nursing Management, School of Nursing and Midwifery, Tehran University of Medical Sciences, Tehran, Iran

2 Department of Critical Care and Nursing Management, School of Nursing and Midwifery, Nursing and Midwifery Care Research Center, Tehran University of Medical Sciences, Tehran, Iran


BACKGROUND: In the turbulent and stressful work environment of prehospital emergencies, the conflict
among emergency medical technicians (EMT) and other health‑care providers is inevitable. This study
aims to examine the concept of workplace interpersonal conflict (WIC) in prehospital emergencies.
MATERIALS AND METHODS: The eight‐step Walker and Avant’s concept analysis approach was
adopted to define the concept. Iranmedex, SID, Magiran, ISC, PubMed, Scopus, Embase, and Web
of Science searched with keywords such as WIC and hospital emergencies. After an extensive review
of online national and international databases, one dictionary, nine books, and 25 articles in English
and Persian were retrieved for the purposes of the study.
RESULTS: The antecedents, attributes, and consequences of the concept identified. EMT must
learn how to eliminate their destructive effects while enhancing constructive effects.
CONCLUSION: Conflict is an inevitable part of life, and EMT must learn how to reduce their destructive
effects while increasing constructive results.


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