Document Type : Original Article


Student Research Committee, School of Health, Isfahan University of Medical Sciences, Isfahan, Iran


BACKGROUND: Responsibility of individuals in adapting to life events depends on the intertwined
cooperation of intellectual and emotional capacities, and a person’s success in life depends on his
emotional responses. Given that health‑care providers are at the forefront of providing health services,
they need to improve their job performance with better control of their emotions and better social
relationships. The aim of this study was to determine the relationship between emotional intelligence,
social responsibility, and job performance in health‑care providers and caregivers.
MATERIALS AND METHODS: A cross‑sectional correlational study was performed on 270 health
workers working in the western cities of Isfahan province in the first quarter of 1998 by random
classification sampling method. To collect information, two questionnaires of Bradbury emotional
intelligence, responsibility, social responsibility, whose validity and reliability had been proven in
previous studies, and job performance scores of the samples were used. The collected data were
analyzed using descriptive tests and Pearson correlation.
RESULTS: The participants were 270 health workers and caregivers with a mean age of 34.54 ± 7.26.
87.5% of the samples were female and 21.5% were male. The mean score of social responsibility
was 124.95 ± 10.41, the mean score of emotional intelligence was 125.58 ± 15.86, and the mean
score of job performance was 86.91 ± 9.0.18. The results of Pearson correlation showed that all four
components of social responsibility and total emotional intelligence have a significant correlation at
the level of 0.01. Total emotional intelligence and each of its components did not show a significant
correlation with job performance. Between social responsibility and job performance of health workers,
only the moral component significantly predicts job performance (r = 0.133 and P = 0.026).
CONCLUSION: Although the results of the study showed that the job performance, social
responsibility, and emotional intelligence of the study group were desirable, the score of some
components of social responsibility and emotional intelligence is lower than their maximum score.
In addition, according to the results of the study that showed the relationship between emotional
intelligence and social responsibility and some of their components with job performance, improving
the knowledge and skills of health‑care providers and caregivers in the field of social responsibility
and emotional intelligence and their components seems necessary.


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