Document Type : Original Article
Authors
- . Saeed Tajigharajeh
- . Mehdi Safari 1
- . Tahere Sarboozi Hosein Abadi 2
- . Shoaib Sarboozi Hosein Abadi 3
- . Mehdi Kargar 4
- . Mahmoud Panahi 5
- . Mahdi Hasani 6
- . Zeinab Ghaedchukamei 7
1 Department of Health in Disaster and Emergencies, School of Public Health and Safety, Shahid Beheshti University of Medical Sciences,Tehran, Iran
2 Department of Nursing, School of Nursing and Midwifery, Torbat Heydariyeh University of Medical Sciences, Torbat Heydariyeh, Iran
3 Department of Emergency Nursing, School of Nursing and Midwifery, Birjand University of Medical Sciences, Birjand, Iran
4 Department of Health Promotion, Faculty of Health, Shiraz University of Medical Sciences, Shiraz, Iran
5 Department of community Health Nursing, Infection Control Supervisor, Imam Khomeini Hospital of Saqqez, Kurdistan University of Medical Sciences, Sanandaj, Iran
6 Department of Health Services Management, School of Health Management and Information Sciences, Iran University of Medical Sciences, Tehran, Iran
7 Department of Health Services Management, Guilan University of Medical Sciences, Rasht, Iran
Abstract
BACKGROUND: Emotional intelligence and interpersonal sensitivity are known as important nursing
skills. They have significant role in the promotion of nurses working life and the health care which
they provide. The goal of this study was the determination of the relationship between emotional
intelligence and interpersonal sensitivity with quality of work life in nurses working in governmental
hospitals of Tehran city in 2019.
MATERIALS AND METHODS: This investigation was a descriptive‑analytical and correlation study
which was conducted among 256 nurses working in five governmental hospitals in Tehran. The studied
nurses were selected through in access sampling method. The instruments of research included
demographic, emotional intelligence, interpersonal sensitivity, and work life quality questionnaires.
The analysis of data was done by descriptive and deductive statistics (t‑test and Pearson correlation
coefficient) and also SPSS.
RESULTS: The conditions of emotional intelligence, interpersonal sensitivity, and work life quality
of nurses were, in turn, in average, severe, and weak levels. The correlation between emotional
intelligence and work life quality of nurses was significant (P ≤ 0.05) and they were positively correlated
with each other (r = 0.311). The relationship between interpersonal sensitivity and work life quality of
nurses was significant (P ≤ 0.05) and they were negatively correlated with each other (r = −0.43).
CONCLUSION: The development of emotional intelligence and sensitivity in reciprocally interpersonal
relations of nurses lead to fundamental changes in nurses’ attitude toward themselves, their
colleagues, patients and their profession and can promote their work life quality. Therefore, these
two skills are necessary for nurses and they should be taken into consideration by nursing schools,
faculty members, instructors, and nursing managers
Keywords
- Nasiry Zarrin Ghabaee D, Talebpour Amiri F ,
Hosseini Velshkolaei SM, Rajabzadeh R. Quality of life and its
relationship with job stress among nursing staff in hospitals of
sari. J Nurs Educ 2016;5:40‑8.
2. Aryankhesal A, Niknam N, Hasani M, Mengelizadeh N,
Aghaei N, Ghaedchukamei Z, et al. Determining the relationship
between health literacy level and quality of life among the elderly
living in nursing homes. J Educ Health Promot 2019;8:225.
3. Shafipour V, Momeni B, Yazdani Charati J, Esmaeili R. Quality
of working life and its related factors in critical care unit nurses.
J Mazandaran Univ Med Sci 2016;26:117‑26.
4. BanidavoodiSH, JafariL, Ali ChitgarE, Moghimzadeh HendijaniF.
Examination of relationship between quality of work life and
productivity in nurses of elected hospital in Ahvaz. J Ethics
Culture Nurs Midwifery 2014;1:33‑43.
5. Koushki M, Akbari Sari A, Arab M, Ahmadi Engali K. Quality
of working life and its relation with productivity of nurses’
performance in Shahid Beheshti University of Medical Sciences.
Sci J Sch Public Health Institute Public Health Res 2013;10:81‑90.
6. Mohammadi MA, Mozaffari N, Dadkhah N, Etebari Asl F,
Etebari Asl Z. Study of work‑related quality of life of nurses in
Ardabil province hospitals. J Health Care 2017;19:108‑116.
7. Mahmoodian Ardakani Z, Bahrami MA, Montazeralfaraj R,
Fallahzadeh H, Mohammadzadeh M. Relationship between
mental health and quality of working life among clinical staff of
selected hospitals of medical sciences Yazd. Manag Strateg Health
Syst 2017;1:119‑27.
8. Navidian A, Saber S, Rezvani Amin M, Kianian T. Correlation
of quality of work life and job satisfaction in nurses of Kerman
University of Medical Sciences. J Health Promot Manag
2014;3:7‑16.
9. Hadian M, Raeissi P, Shali M, Khalilabad TH, Niknam N.
Investigating the effects of human health resource changes on
the basic health indicators in Iran: An econometric study. J Educ
Health Promot 2019;8:207.
10. Joslin LE, Davis CR, Dolan P, Clark EM. Quality of life and neck
pain in nurses. Int J Occup Med Environ Health 2014;27:236‑42.
11. Mosadeghrad AM. Quality of working life: An antecedent to
employee turnover intention. Int J Health Policy Manag 2013;1:43‑50.
12. Azarrang SH, Yaghmaei F, Shiri M. Correlation dimensions of
quality of work life of nurses and demographic characteristics.
Iran J Nurs Res 2013;7:18‑24.
13. Thompson P, Stanowski A. Maximizing nursing productivity the
benefits of improved collaboration between nursing and support
services. Healthc Financ Manage 2009;63:76‑80, 82, 85.
14. Mehdizadeh Firoozi MA, Safavi M, Esmaeilpour Zanjani S.
Relationship between emotional intelligence and well‑being among
nurses of intensive care units in hospitals affiliated to Babol University
of Medical Sciences. J Manag Develop Health Res 2017;1:55‑60.
15. Abolghasem Gorji H, Niknam N, Aghaei N, Yaghoubi T. An
assessment of knowledge and attitude of Iranian nurses towards
bioterrorism. Iran Red Crescent Med J 2017;19:e61036.
16. ShamsAA, NiknamN, JabbariA, Hasan ZadehA, MengelizadehN,
Sartang Ayoub GH, et al. Assessment of safety management in
different wards of AL Zahra hospital in Isfahan city in 2013.
J Health Manag Inform 2014;1:81‑5.
17. ShamsAA, JabbariA, NiknamN, HasanzadehA, Mengelizadeh N,
Mostafaie SH. The study of safety management in the hospitals
affiliated to Isfahan University of Medical Science in 2013. Int J
Health Syst Dis Manag 2014;2:180‑5.
18. Aryankhesal A, Hasani M, Niknam N, Safari M, Ranaei A,
Kalteh EA. Staff perspectives on the relationship between
knowledge management and social capital with organizational
health in selected educational hospitals in Tehran. J Educ Health
Promot 2020;9:29.
19. Nemattavosi M. Job strain and affective well‑being in the
workplace. Develop Psychol 2010;6:215‑25.
20. Mayer JD, Salovey P, Curuso DR. Emotional intelligence as
zeitgeist, as personality, and as a mental ability. In: Bar‑On R,
Parker JD, editors. The Handbook of Emotional Intelligence:
Theory, Development, Assessment, and Application at Home,
School, and in the Workplace. San Francisco, CA: Jossey‑Bass;
2000. p. 92‑117. Available from: https://www.scirp.org/
(S (i43dyn45teexjx455qlt3d2q))/reference/ReferencesPapers.
aspx?ReferenceID=1932649.4 [Last accessed on 2020 Sep 04].
21. Benson G, Ploeg J, Brown B. A cross‑sectional study of emotional
intelligence in baccalaureate nursing students. Nurse Educ Today
2010;30:49‑53.
22. Toyama H, Mauno S. Associations of trait emotional intelligence
with social support, work engagement, and creativity in Japanese
eldercare nurses. Japan Psychol Res 2017;59:14‑25.
23. Kim J, Choi E, Lee H. Effect of nurses’ role conflict and emotional
intelligence on job satisfaction. Adv Sci Technol Letters
2016;122:170‑4.
24. Shahbazi S, Heidari M, Vanaki Z. Today nursing need for
emotional intelligence: Integrative review of literature. Quarterly
J Nurs Manag 2012;1:55‑64.
25. Vojudi B, Otared N, Poursharifi H. On the comparison
of interpersonal sensitivity and assertiveness between
drug‑dependent persons and ordinary people. Quarterly J Res
Addict 2014;8:109‑18.
26. Narimani M, Porzoor P, Basharpour S. Comparison of
interpersonal sensitivity and emotional balance in students
with and without specific learning disorder. J Learning Disabil
2015;5:142‑8.
27. Wedgeworth M. The role of interpersonal sensitivity, social
support, and quality of life in rural older adults. Geriatric Nurs
2017;38:22‑6.
28. Masillo A, Valmaggia LR, Lanna A, Brandizzi M, Lindau JF,
Curto M, et al. Interpersonal sensitivity and functioning
impairment in youth at ultra‑high risk for psychosis. Europ Child
Adolescent Psychiatry 2016;25:7‑16. - 29. Wilhelm K, Boyce P, Brownhill S. The relationship between
interpersonal sensitivity, anxiety disorders and major depression.
J Affect Disord 2004;79:33‑41.
30. Denollet J. Interpersonal sensitivity, social inhibition, and type
D personality: How and when are they associated with health?
Comment on Marin and Miller(2013). Psychol Bull 2013;139:991‑7.
31. Mansouri B. Standardization of the Cyberia Shrink Emotional
Intelligence Questionnaire in among Master’s Students in
Public University in Tehran, M. Sc. Thesis. Allameh Tabataba’i
University, Tehran, Iran; 2001.
32. Ranjbar Ezzatabadi M, Bahrami MA, Hadizadeh F, Arab M,
Nasiri S, Amiresmaili M, et al. Nurses’ emotional intelligence
impact on the quality of hospital services. Iran Red Crescent Med
J 2012;14:758‑63.
33. Kouchakzadeh Talami S, Namazi A, Alizadeh SH. The correlation
between emotional intelligence and academic achievement on
nursing and midwifery students. Iran J Nurs 2016;29:1‑10.
34. Boyce P, Parker G. Development of a scale to measure
interpersonal sensitivity. Australian New Zealand J Psychiatry
1989;23:341‑51.
35. Dargahi H, Gharib M, Goodarzi M. Quality of work life in nursing
employees of Tehran University of Medical Sciences hospitals.
J Hayat 2007;13:13‑21.
36. Ghaderi M, Shamsi A. The relationship between emotional
intelligence and job involvement among hospitals nurses.
Quarterly J Nurs Manag 2013;2:8‑15.
37. Kouchakzadeh M, Sohrabi Z, Mosadeghrad AM. The relationship
of emotional intelligence and its dimensions on communication
skills among emergency unit nurses. J Hospital 2015;14:68‑74.
38. Shahbazi S, Hazrati M, Moattari M, Heidari M. Training problem
solving skills and its effect on emotional intelligence of nursing
students of Shiraz. Iran J Med Educ 2012;12:67‑76.
39. Basogul C, Ozgur G. Role of emotional intelligence in
conflict management strategies of nurses. Asian Nurs Res
2016;10:228‑33.
40. Rostami M, Movaghari MR, Taghavi T, Mehran A. The
relationship between emotional intelligence and coping styles of
nurses in hospitals in Kermanshah University of Medical Sciences.
Iran J Nurs Res 2016;11:51‑61.
41. Rushdy Mohamed F, Ramzy Yousef H. Emotional intelligence
and conflict management styles among nurse managers at Assiut
University Hospitals. J Educ Practice 2014;5:160‑5.
42. Bakr M, Safaan S. Emotional intelligence: A key for nurses’
performance. J Am Sci 2012;8:385‑93.
43. TajeriB. Effectiveness of problem‑solving training on interpersonal
sensitivity & aggression in students. J Sch Psychol 2016;5:39‑55.
44. Hicdurmaz D, Oz F. Interpersonal sensitivity, coping ways
and automatic thoughts of nursing students before and after a
cognitive‑behavioral group counseling program. Nurse Educ
Today 2016;36:152‑8.
45. Aydin A, Hicdurmaz D. Nursing and interpersonal sensitivity.
J Psychiatric Nurs 2016;7:45‑9.
46. Almalki MJ, Fitzgerald G, Clark M. Quality of work life among
primary health care nurses in the Jazan region, Saudi Arabia:
A cross‑sectional study. Hum Resour Health 2012;10:30.
47. Ghofrani Kelishami F, Ashghaki Farahani M, Jamshidi Orak R,
Arab Ameri Z, Bani Hashemi S, Seyedfatemi N. Emotional
intelligence in nursing, models and methods of measurement.
Adv Nurs Midwifery 2016;26:21‑9.
)