Document Type : Original Article



INTRODUCTION: Hospital websites are one of the most important communication and information
distribution tools in hospitals. Evaluation of hospital websites based on different aspects including
design, content, accessibility, and other related criteria can determine hospitals’ situation in the use
of novel information technologies. Therefore, this study aims to evaluate public hospital websites of
Isfahan using WebMedQual approach.
MATERIALS AND METHODS: This study is an applied study carried out using a survey method which
evaluated the public hospital websites of Isfahan using WebMedQual scale in the year 2015. Validity
and reliability of the scale was confirmed. This scale includes 8 main components, 8 subcomponents,
95 items, and 3 supplementary questions. The study population included 17 public hospital websites
in the city of Isfahan. Data were analyzed using SPSS version 22 software.
RESULTS: Based on the general score of WebMedQual scale, the websites of Noor and Ali Asghar
hospitals with 42.21% had the highest and the website of Ibn Sina hospital with 22.81% had the
lowest score. Findings also showed that among eight factors used in this scale, design with 59.96%
and accessibility with 44.70% had the highest average scores. On the other hand, source credibility,
user support, and privacy have the lowest average scores with averages of 22.87%, 21.56%, and
1.63%, respectively. The total average score of all factors was 31.94%.
CONCLUSION: Scores showed that based on WebMedQual, public hospital websites in Isfahan
have low quality. Therefore, it is necessary to review and make corrections regarding privacy and
confidentiality guidelines, update website information, website content (clinical content and other
contents) and website writers, and provide forums and other design‑related factors for these websites.


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