Document Type : Original Article


Department of Public Health Dentistry, Swami Devi Dyal Hospital and Dental College, Panchkula, Haryana, India


BACKGROUND: To provide quality care to the patient’s perspective and patient satisfaction are
two major multidimensional concepts. In India, patient satisfaction with dental services has received
only minor attention as the importance of the teeth is always neglected.
OBJECTIVE: To assess the satisfaction level among patients toward dental treatment rendered at
an academic institution.
MATERIALS AND METHODS: A cross‑sectional study was conducted among 474 voluntary camp
patients visiting Department of Public Health Dentistry, Swami Devi Dyal Hospital and Dental College,
Barwala, using a 14‑item closed ended questionnaire which included demographic details, attitude,
and practices of the participants and their satisfaction level to the treatment rendered to them was
graded as highly satisfied, satisfied, and not satisfied. The data were analyzed using SPSS version 18
which covered both descriptive and inferential statistics.
RESULTS: Curative and preventive treatment was mostly required in younger age groups whereas
extraction and prosthetic rehabilitation were found to be present in older age groups. Lack of
education and awareness was the most common reason behind not seeking treatment. Majority of the
participants were satisfied with the treatment rendered and were found to be statistically significant
with visiting and referrals (P < 0.01).
CONCLUSION: Imparting proper and appropriate information regarding the dental treatment will
definitely change the attitude of the patients, thus help in raising the satisfaction levels.


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