Document Type : Original Article
Authors
Department of Social Medicine, School of Medicine, Rafsanjan University of Medical Sciences, Rafsanjan, Iran
Abstract
Background: Communication is the most important part of any educational process, the aim
of which is to transfer or exchange ideas and thoughts. It would be provided appropriately if
academic members had the communication skills. Considering the important role of academic
members in the educational process, in this study, the knowledge, attitude and performance
of academic members of School of Health, Isfahan University of Medical Sciences, were
investigated with regard to effective communication skills. Materials and Methods: In this
descriptive–analytic study, all academic members of the School of Public Health, Isfahan
University of Medical Sciences, were studied during the second academic semester of 2006-
2007. The data were collected by a valid and reliable three-part questionnaire including
knowledge (8 questions and maximum score of 8), attitude (31 questions and maximum score
of 155) and observational communication skills checklist (20 questions and maximum score
of 20). The obtained data were analyzed by calculating central indices using SPSS software.
Findings: The mean knowledge score of studied people in terms of communicational skills,
attitude and performance were 4.1 out of 8, 114.4 out of 155 and 16.3 out of 20, respectively.
Conclusion: Although the information of the participants of this study in terms of communication
skills was not sufficient, they seemed to have a positive attitude and relatively acceptable
performance in communication skills.
Keywords
1st ed. Warner Books. USA; 1971.
2. Agee WK, Ault PH, Emery E. Introduction to mass communications.
12th ed. Allyn and Bacon, USA; 1997.
3. Shannon CE, Weaver W. The mathematical theory of communication.
Urbana, IL. University of Illinois Press. 1949.
4. Saroukhani B. Sociology of communication. Tehran: Etelaat; 1988.
5. Shabani H. Skills education. Tehran: Tehran University Press, Samt;
2004.
6. Ahadian M. Educational technology arrangements. 22th ed. Tehran:
Boshra Publication; 2001.
7. Memarian O. Communication skills and non-governmental
organizations. Tehran: Barge Zeytoun Publishing; 2004.
8. Brooks W, Brown WC, Brophy J. Teacher praise: A functional
analysis. Rev Educ Res 1981;51:5-32.
9. Department of UNFPA country support. Skills interpersonal
communication. 1st ed. Tehran: Center for Education Information
and Communication on Population and Family Planning; 1999.
10. Ramachandran L, Darmalingam T. Health education. Tehran: Tehran
University; 1991.
11. Hatami H, Razavi M, Eftekhar H. Comprehensive public health.
1st ed. Tehran: Arjmand Publication; 2004.
12. Blatt SJ, Benz C. The relationship of communication competency
to perceived teacher effectiveness. Central Sates Communication
Association. Lexington, YK. 1993.
13. Tavakol M, Rahimi MM, Torabi S. Characteristics of teachers from
the viewpoint of students. J Res Med Sci 1998;3:33-5.
14. Jarrett N, Payne S. A selective review of the literature on nursepatient communication: Has the patient’s contribution been
neglected? J Adv Nurs 1995;22:72-8.
15. Caris-Verhallen WM, Kerkstra A, Bensing JM. The role of
communication in nursing care for elderly people: A review of the
literature. J Adv Nurs 1997;25:915-33.
16. Iranfar S, Azizi F, Valaei N. Condition communication skills
Kermanshah University of Medical Sciences Faculty in their
evaluation of students. Behboud J 2000;4:1-8.
17. Liyaghatdar MJ, Abedi MR, Jafari SB, Bahrami F. Comparison of
the effect of teaching method teaching methods lecture and group
discussion on academic achievement and communication skills of
students. J Res Plan Higher Educ 2004;10:29-55.
18. Kholdi N, Sheykhani A. Comparison of teacher evaluation by
students, faculty colleagues and medical Shahed. J Res Med Sci
1998;3:49-51.
19. Ajami A, Siabani S, Soltani Aranshahi SK. Determination of the effect
of teaching skills workshop on the quality of residents’ teaching.
Iran Univ Med Sci 2004;11:49-58.
20. Berco R, Violen A, Violen D. Communication management. Tehran:
Cultural Research Bureau; 2003.
21. Fariba M. The effect of interpersonal communication skills training
model based on family health staff on improving weight BASNEF
children 4 to 12 months of 2004 Gachsaran city, Thesis Master of
Health Education, Health, Medical Sciences and Health Services,
Isfahan. 2004.
22. Hargie O, Dickson D. Skilled interpersonal communication:
Research, theory and practice. 4th ed. London: Routledge; 2004.
23. Paul R. An experimental study of the effect of group discussion in
the teaching of factual content. Ph.D Dissertation. United States:
North Western University; 1951.
24. Brunner ED. An overview of adult education research. Chicago,
U.S.A: Adult Education Association; 1959.
)