Document Type : Original Article
Authors
1 Department of Medical Library and Information Sciences, Management and Medical Informatics Faculty
2 Department of Epidemiology and Biostatistics, Health Faculty, Isfahan University of Medical Sciences, Isfahan, Iran
Abstract
Introduction: Performance measurement is inevitable for university libraries. Hence, planning
and establishing a constant and up‑to‑date measurement system is required for the libraries,
especially the university libraries. The primary studies and analyses reveal that the EFQM
Excellence Model has been efficient, and the administrative reform program has focused on
the implementation of this model. Therefore, on the basis of these facts as well as the need for
a measurement system, the researchers measured the performance of libraries in schools and
hospitals supported by Isfahan University of Medical Sciences, using the EFQM Organizational
Excellence Model. Materials and Methods: This descriptive research study was carried out by
a cross‑sectional survey method in 2011. This research study included librarians and library
directors of Isfahan University of Medical Sciences (70 people). The validity of the instrument
was measured by the specialists in the field of Management and Library Science. To measure
the reliability of the questionnaire, the Cronbach’s alpha coefficient value was measured (0.93).
The t‑test, ANOVA, and Spearman’s rank correlation coefficient were used for measurements.
The data were analyzed by SPSS. Results: Data analysis revealed that the mean score of
the performance measurement for the libraries under study and between nine dimensions
the highest score was 65.3% for leadership dimension and the lowest scores were 55.1% for
people and 55.1% for society results. Conclusion: In general, using the ninth EFQM model the
average level of all dimensions, which is in good agreement with normal values, was assessed.
However, compared to other results, the criterion people and society results were poor. It is
Recommended by forming the expert committee on criterion people and society results by
individuals concerned with the various conferences and training courses to improve the aspects.
Keywords
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