Document Type : Original Article


1 Department of Medical Library and Information Sciences, Management and Medical Informatics Faculty

2 Department of Epidemiology and Biostatistics, Health Faculty, Isfahan University of Medical Sciences, Isfahan, Iran


Introduction: Performance measurement is inevitable for university libraries. Hence, planning
and establishing a constant and up‑to‑date measurement system is required for the libraries,
especially the university libraries. The primary studies and analyses reveal that the EFQM
Excellence Model has been efficient, and the administrative reform program has focused on
the implementation of this model. Therefore, on the basis of these facts as well as the need for
a measurement system, the researchers measured the performance of libraries in schools and
hospitals supported by Isfahan University of Medical Sciences, using the EFQM Organizational
Excellence Model. Materials and Methods: This descriptive research study was carried out by
a cross‑sectional survey method in 2011. This research study included librarians and library
directors of Isfahan University of Medical Sciences (70 people). The validity of the instrument
was measured by the specialists in the field of Management and Library Science. To measure
the reliability of the questionnaire, the Cronbach’s alpha coefficient value was measured (0.93).
The t‑test, ANOVA, and Spearman’s rank correlation coefficient were used for measurements.
The data were analyzed by SPSS. Results: Data analysis revealed that the mean score of
the performance measurement for the libraries under study and between nine dimensions
the highest score was 65.3% for leadership dimension and the lowest scores were 55.1% for
people and 55.1% for society results. Conclusion: In general, using the ninth EFQM model the
average level of all dimensions, which is in good agreement with normal values, was assessed.
However, compared to other results, the criterion people and society results were poor. It is
Recommended by forming the expert committee on criterion people and society results by
individuals concerned with the various conferences and training courses to improve the aspects.


1. Jafari Ghoushchi B. Management development position in
organizational excellence. Tadbir 2005;162:49‑55.
2. Sajadi HS, Hariri MH, Karimi S, Baratpour S. Performance self
assessment by the excellence model in different hospitals of Isfahan
University of Medical Sciences and healthcare services 2006.
Pejouhesh 2008;32:227‑31
3. Farajpahlou A, Akhishk S. Performance quality Measurement for
the libraries of Shahid Chamran University of Ahvaz using EFQM
Model. Libr Inf Sci 2009;12:31‑48.
4. Amiran H. Step‑by‑step guidance of EFQM/INQA excellence models.
Tehran: Keyfiatsaz Consulting Co.; 2004.
5. Jafar Yousefi N. Introduction to EFQM excellence model. Ehya
6. Tavakoli Gh, Beheshtipoor B. EFQM Excellence Model 2010. Tehran:
Rasa; 2011.
7. Hori S, Akbari H, Ghergherechi M, Nouri Almouti S. Benefits of EFQM
excellence model execution in universities and higher education
institutes. Bassirit Q 2009;16:97‑124.
8. Rezayatmand A. Instruments of Socio‑Organizational Responsibilities
for Excellence. Esfahan: Danesh Pazhoohan Barin Scientific Institute
Publications; 2005.
9. Wienanad U. Defining key performance indicators for the EFQM
model in a large non profit healthcare organization, 2007.
10. Esfandiarimoghadam A, Zarei E, Familrohani A. Performance
evaluation for the General Department of Archives and libraries
of I.R.I.B. based on EFQM Excellence Model. Ganjineh Asnad Q
11. Diaz CB, Barrionuevo MD, Moreno Martinez JJ, Reche GG,
Perez AM. Excellence and quality in Andalusia university library
system, in: 71th IFLA general conference and council. 2005, Norway,
Oslo, 14‑18 August. Available from:
programme.htm. [Last accessed on 2013].
12. Truccolo I, Bianchet K, Ciolfi L, Michilin N, Giacomello E, Parro A,
Ricci R, Flego A, Paoli PD. EFQM (European Foundation for Quality
Management) and libraries: An organizational challenge for
improving the provided services. 2005, Available from: www.cro.‑doc.pdf. [Last
accessed on 2013].
13. Herget J., Hierl S. Excellence in libraries: A systematic and integrated
approach. N Libr Word 2007;108:526‑44.
14. Borbely M. Factor influencing self‑assessment in a changing library
environment. Perform Meas Metr 2011;12:7‑22.
15. Mohamad esmaeil, Sedighe, Ebrahimi, Nayere, Ghavidel, Somayeh.
Comparative study of application of the EFQM Excellence Model in
Central Libraries of Governmental and Medical Sciences Universities
of Tabriz (Iran). The Asian Conference on literature and Librarianship
Official Conference Proceedings; 2011; Osaka, Japan. 210‑222.
16. Farajpahlou A, Akhishk S. Excellence model and IT Management
Quality Measurement in the Libraries of Medical Sciences: Case
Study of Jundishapur University of Medical Sciences. Health Inform
Manage 2010;7:161‑71.