Journal of Education and Health Promotion

The impact of emotional intelligence on managers’ performance: Evidence from hospitals located in Tehran

Document Type : Original Article

Authors

. Hasan Abolghasem Gorgi 1
. Ahmad Ahmadi 1
. Hosein Shabaninejad 2
. Ali Tahmasbi 3
. Ahmad Baratimarnani 1
. Gholamhossein Mehralian 4

1 Department of Health Services Management, School of Health Management and Information Sciences,

2 Department of Health Services Management, School of Health Management and Information Sciences,Health Management and Economics Research Center,

3 Hospital Management Research Centre, Iran University of Medical Sciences,

4 Department of Pharma Management and Pharmacoeconomics, School of Pharmacy, Shahid Beheshti University of Medical Sciences, Tehran, Iran

Abstract
Context: Most of the studies show that emotional intelligence (EI) is an important factor for
effective leadership and team performance in organizations. Aims: This research paper aims
to provide an exploratory analysis of EI in the hospitals managers located in Tehran, and
examine its relation to their performance. Settings and Design: The present research was an
analytical and cross‑sectional study. Setting of the study was hospitals located in Tehran, Iran.
Subjects and Methods: We conducted a cross‑sectional study from a matched sample of
120 managers and 360 subordinates in hospitals located in Tehran. Cyberia shrink EI measure
was used for assessing the EI of the participants. Moreover, a management performance
Questionnaire is specifically developed for the present study. The total of 480 questionnaires
analyzed throughout Kolmogorov–Smirnov, Mann–Whitney, and Kruskal–Wallis tests in SPSS.
Results: The findings suggested a poor EI among hospital managers. As for EI subscales,
social skills and self‑motivation were in the highest and lowest levels respectively. Moreover,
the results indicated that EI increases with experience. The results also showed there is
no significant relationship between the components of EI and the performance of hospital
managers. Conclusions: Present research indicated that higher levels of EI did not necessarily
lead to better performance in hospital managers.

Keywords

Emotional intelligence
hospital managers
performance
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Journal of Education and Health Promotion
Volume 5, Issue 4
Summer 2015
Pages 1-4

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