Document Type : Original Article

Authors

1 Department of Epidemiology, School of Health and Nutrition, Shiraz University of Medical Sciences, Shiraz, Department of Research, Vice Chancellor for Research, School of Medicine

2 Department of Modern Sciences and Technologies, School of Medicine, Mashhad University of Medical Sciences, Mashhad, Iran

3 Department of Epidemiology and Biostatistics, School of Health, Isfahan University of Medical Sciences, Isfahan

Abstract

Background: The rate of hospital deductions is a commonly cited concern among teaching
hospitals in Iran. The objective of the present study is to access the effect of the quantitative
and qualitative analysis of inpatient medical records on deductions and identifying the major
resources of deductions. There are currently no published interventional studies that have
investigated this issue quantitatively. Materials and Methods: In an interventional study,
we reviewed all the 192 patient’s medical records (PMRs) for any documentation errors, to
determine the rate of deductions. We conducted a pilot of 30 cases prior to the actual survey.
Nonprobability‑based consecutive sampling was used. The main study was conducted in three
phases: 1. Primary evaluation; 2. Training, performance of intervention and corrective actions;
and 3. Final assessment. Comprehensive assessments of medical records and follow‑up of
error correction were carried out systematically and according to the pre‑set schedule. Pre‑ and
post‑intervention assessments were compared in order to evaluate the effect of the intervention.
Data were analyzed using the SPSS‑20 statistical software. Paired‑sample t‑test was used to
compare changes in deduction scores before and after the intervention. Differences at a P value
less than 0.05 were considered statistically significant. Results: In the initial survey of 800 PMRs,
nearly one quarter (24%) (Or 192 cases) had at least one type of deduction. The three top types
of deductions were Laboratory (47.9%), Medical radiation (45.3%), and Physician visit (35.9%).
The results showed a 2.7‑ to about 36‑fold lower rate of hospital deductions (average: 6.4‑fold;
reduction from 21131 to 3285 US dollars). Conclusion: All in all, the results of the present study
indicated that educational interventions and quantitative and qualitative analysis of inpatient
medical records are very beneficial and effective in the reduction of medical record deductions.

Keywords

1. Carpenter I, Ram MB, Croft GP, Williams JG. Medical records and
record‑keeping standards. Clin Med 2007;7 (4):328‑331.
2. Mann R, Williams J. Standards in medical record keeping. Clin Med
2003;3 (4):329‑332.
3. Hospitals struggle to comply with Joint Commission standards
regarding corridor cluttering and medical record keeping. ED Manag
2011;23 (12):S3‑4.
4. Tucker J. Royal College of Physicians medical record keeping
standards audit. Clin Med 2010;10 (5):523.
5. Tavakoli G, Mahdavi S, Shokrolahzadeh M. The comparative
Table 4: Comparison of the deduction score (in US
Dollars**), before and after the intervention in 192
medical record cases
Type of
deductions
Mean±SD P value Reduced
rate
(times)
Before
intervention
After
intervention
Physician visit 6.47±0.87 0.35±0.22 <0.0001 18.5
Surgery
brokerage
25.66±8.92 9.37±4.55 0.001 2.7
Operating room 4.83±2.11 1.39±0.90 0.007 3.5
Medication 10.16±2.27 0.74±0.42 <0.0001 13.7
Consultation 1.85±0.43 0 <0.0001 ‑
Anesthesia 2.67±0.74 0.50±0.17 0.001 5.3
Laboratory 5.65±1.50 0.58±0.15 0.001 9.7
Medical radiation 42.11±9.44 3.18±1.39 <0.0001 13.2
Inpatient beds 6.52±1.60 0.18±0.18 <0.0001 36.1
Other 6.10±1.12 0.73±0.42 <0.0001 8.4
Total 109.49±15.29 17.02±5.13 <0.0001 6.4
The average data are mean of deduction score per each medical record.
The corresponding P values calculated by The paired‑sample T‑test; and
all statistical analyses and P values were confirmed by non‑parametric
Wilcoxon signed ranks test. ** Based on the world’s favorite currency
site; Available at: http://www.currency.me.uk/. Accessed at: Jun 05, 2013
15:03 UTC. (1 USD=12282.6 IRR)
survey on deductions applied by Khadamat‑ e‑Darman Insurance
Company on Patients’ Bills at teaching hospital of Kerman
in the first quarter of 2001. Proceedings of the 1st National
Conference on Resource Management in Hospital; Tehran, Iran.
2003 Jan 8‑9.
6. Sadaghiani E. Organization and Hospital management. 1st ed.
Tehran, Iran: Jahan Rayane Publication; 1998.p. 73‑5.
7. Nanakar R. Reviews on the role of economic management
accounting system in Kashan University of Medical Sciences.
Journal of Homaye Salamat 2007;5:30‑5.
8. Bitonte DA, Curry P, Butler P, Nowak MJ, Jean‑Baptiste R,
Feigenbaum RA. The Payment Error Prevention Program (PEPP):
Reducing medicare payment errors in prospective payment system
hospitals. Top Health Inf Manage 2001;21 (4):50‑62.
9. Krejcie RV, Morgan DW. Determining sample size for research
activities. Educational and Psychological Measurement
1970;970 30:607‑10.
10. Fu C. The impact of medical records quality on claims of
significant amounts of medical insurance. Chin Med Rec Engl
Ed 2013;1:26‑9.
11. Mehrdad R. Health system in Iran. JMAJ 2009;52:69‑73.
12. Davari M, Haycox A, Walley T. The Iranian health insurance system;
past experiences, present challenges and future strategies. Iran J
Public Health 2012;41:1‑9.
13. Esposito S, Pelullo CP, Agozzino E, Attena F. A paired‑comparison
intervention to improve quality of medical records. J Hosp Adm
2013;2:91.
14. Glisson JK, Morton ME, Bond AH, Griswold M. Does an Education
Intervention Improve Physician Signature Legibility? Pilot Study
of a Prospective Chart Review. Perspectives in Health Information
Management/AHIMA, American Health Information Management
Association. 2011;8(Summer):1e.
15. Pape TL, Jaffe NO, Savage T, Collins E, Warden D. Unresolved
legal and ethical issues in research of adults with severe traumatic
brain injury: Analysis of an ongoing protocol. J Rehabil Res Dev
2004;41:155‑74.
16. Young HA, Geier DA, Geier MR. Thimerosal exposure in infants and
neurodevelopmental disorders: An assessment of computerized
medical records in the Vaccine Safety Datalink. J Neurol Sci
2008;271:110‑8.
17. Swigert NB. T Clinical documentation, coding, and billing. Semin
Speech Lang 2006;27:101‑18.
18. Nasirirad N, Rashidian A, Joudaki H, Akbari F, Arab M. Assessing
issues and problems in relationship between basic insurance
organizations and university hospitals: A qualitative research. jhosp
2010;9:5‑18.
19. Khalesi N, Ghohari MR, Vatankhah S, Abbas Imani Z. Effect
of educational programs on insurance deductions of Firozgar
educational care center. Health Manag 2010;43 (14):19‑26.
20. Khorami F, Hosseini Eshpala R, Baniasadi T, Azarmehr N,
Mohammadi F. Rioritizing Insurance Deductions Factors of Shahid
Mohammadi Hospital Inpatients Records Using Shannon Entropy,
Bandar Abbas, Iran. Medical Journal of Hormozgan University
2013;17;77-82.
21. Tabatabai SS, Kalhor R. The Rates and causes of hospitalization file
bills deductions related to the Social Security and medical services
insurances in the first half of 2007, in Shahid Rajaee hospital of
Ghazvin. J Homaye Salamat 2006;16:21‑3.
22. Mohammadi A, Azizi AA, Cheraghbaigi R, Mohammadi R, Zarei J,
Valinejadi A. Analyzing the deductions applied by the medical
services and social security organization insurance toward
receivable bills by University Hospitals of Khorramabad. Health Inf
Manag 2013;10:1‑9.
23. Safdari R, Sharifian R, Ghazi Saeedi M, Masouri N, Manjir ZS.
The amount and causes deductions of bills in Tehran University
of Medical Sciences Hospitals. Payavard Salamat 2011;5:
61‑70.24. Karimi S, Vesal S, Saeedfar S, Rezayatmand M. The study deductions
of insurance bills and presenting suggestions approaches in
Seyed Alshohada Hospital. Health Inf Manage 2011;7(Special
Issue):594‑600.
25. Tavakoli N, Saghaeyannejad S, Rezayatmand MR, Moshaveri F,
Ghaderi I. Deductions applied by Khadamat‑e‑Darman Insurance
company on patients’ bills at teaching hospitals affiliated to Isfahan
University of Medical Sciences. Health Inf Manage 2006;3:53‑61.