Journal of Education and Health Promotion 2277-9531 9 5 2019 05 01 Identification of patients’ rights to benefit from consumer health information services: A Delphi study 1 9 28433 EN . Hasan Ashrafi‑rizi . Leila Shahrzadi . Zohreh Dehghani‑Champiri Department of Software Engineering, Faculty of Computer Science and Information Technology, University of Malaya, Kuala Lumpur, Malaysia Journal Article 2023 02 23 INTRODUCTION: Patients have different rights, one of which is their right to access health information.<br />The aim of this study was to identify patients’ rights to benefit from consumer health information<br />services using a qualitative method.<br />MATERIALS AND METHODS: The research method was qualitative using a Delphi technique.<br />The statistical population consisted of 12 specialists in the field of medical library and information<br />science and researchers and healthcare professionals. Eight dimensions and 42 items of patients’<br />rights were identified and were approved by Delphi panel.<br />RESULTS: Regarding patients’ rights to benefit from consumer health information services, eight<br />dimensions including the right to health knowledge, the right to access to health information, the<br />professional behavior of medical librarians with patients, content richness, information seeking<br />skills, awareness of new services and products, the ease of using health information centers, and<br />the professional behavior of healthcare professionals with patients were identified and approved.<br />CONCLUSION: Decreasing the gap between the health literacy of healthcare professionals and<br />patients is one of the duties of medical librarians and health information professionals. Establishing<br />of patient rights in the area of utilizing health information services is an important step in improving<br />the quality of services received by patients.<br /><br /> https://jehp.mui.ac.ir/article_28433_26d160177fbd694985bb302d8bd2d44b.pdf