Journal of Education and Health Promotion 2277-9531 4 4 2014 08 01 Assessing the service quality of Iran military hospitals: Joint Commission International standards and Analytic Hierarchy Process (AHP) technique 1 8 27477 EN . Mohammadkarim Bahadori . Ramin Ravangard School of Management and Medical Information Sciences, Shiraz University of Medical Sciences, Shiraz, Iran . Maryam Yaghoubi . Khalil Alimohammadzadeh Department of Health Services Management, Tehran North Branch, Islamic Azad University, Tehran Journal Article 2023 02 08 Background: Military hospitals are responsible for preserving, restoring and improving the health of<br />not only armed forces, but also other people. According to the military organizations strategy, which<br />is being a leader and pioneer in all areas, providing quality health services is one of the main goals of<br />the military health care organizations. This study was aimed to evaluate the service quality of selected<br />military hospitals in Iran based on the Joint Commission International(JCI) standards and comparing<br />these hospitals with each other and ranking them using the analytic hierarchy process (AHP)<br />technique in 2013. Materials and Methods: This was a cross‑sectional and descriptive study<br />conducted on five military hospitals, selected using the purposive sampling method, in 2013.<br />Required data collected using checklists of accreditation standards and nominal group technique.<br />AHP technique was used for prioritizing. Furthermore, Expert Choice 11.0 was used to analyze the<br />collected data. Results: Among JCI standards, the standards of access to care and continuity of<br />care (weight = 0.122), quality improvement and patient safety (weight = 0.121) and leadership<br />and management (weight = 0.117) had the greatest importance, respectively. Furthermore, in<br />the overall ranking, BGT (weight = 0.369), IHM (0.238), SAU (0.202), IHK (weight = 0.125) and<br />SAB(weight = 0.066) ranked first to fifth, respectively. Conclusion: AHP is an appropriate technique<br />for measuring the overall performance of hospitals and their quality of services. It is a holistic<br />approach that takes all hospital processes into consideration. The results of the present study can<br />be used to improve hospitals performance through identifying areas, which are in need of focus<br />for quality improvement and selecting strategies to improve service quality.<br /><br /> https://jehp.mui.ac.ir/article_27477_b78462e5be3fc4de5e8e703d4689c269.pdf