. Hasan Ashrafi‑rizi; . Leila Shahrzadi; . Zohreh Dehghani‑Champiri
Volume 9, Issue 5 , May 2019, , Pages 1-9
Abstract
INTRODUCTION: Patients have different rights, one of which is their right to access health information.The aim of this study was to identify patients’ rights to benefit from consumer ...
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INTRODUCTION: Patients have different rights, one of which is their right to access health information.The aim of this study was to identify patients’ rights to benefit from consumer health informationservices using a qualitative method.MATERIALS AND METHODS: The research method was qualitative using a Delphi technique.The statistical population consisted of 12 specialists in the field of medical library and informationscience and researchers and healthcare professionals. Eight dimensions and 42 items of patients’rights were identified and were approved by Delphi panel.RESULTS: Regarding patients’ rights to benefit from consumer health information services, eightdimensions including the right to health knowledge, the right to access to health information, theprofessional behavior of medical librarians with patients, content richness, information seekingskills, awareness of new services and products, the ease of using health information centers, andthe professional behavior of healthcare professionals with patients were identified and approved.CONCLUSION: Decreasing the gap between the health literacy of healthcare professionals andpatients is one of the duties of medical librarians and health information professionals. Establishingof patient rights in the area of utilizing health information services is an important step in improvingthe quality of services received by patients.
