. Roy Rillera Marzo; . Sudip Bhattacharya; . Noorhaida Binti Ujang; . Thein Win Naing; . Anita Ting Huong Fei; . Cheong Kah Chun; . Cheryl Pock Xue Ting; . Pavithra A/P Rajah; . Kavitra A/P Shanmuganathan
Volume 11, Issue 4 , May 2021, , Pages 1-5
Abstract
BACKGROUND: Patient satisfaction is a comprehensive measurement of patients’ happiness withthe level of health care delivered to them both inside and outside the physician’s ...
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BACKGROUND: Patient satisfaction is a comprehensive measurement of patients’ happiness withthe level of health care delivered to them both inside and outside the physician’s office. It is commonlyused as an indicator to assess the health‑care quality and affects a wide range of components relatedto the provision of health services such as ease of access, medical malpractice, and clinical outcomes.The study aimed to analyze patients’ satisfaction with the quality of health care they received atthe outpatient department of Klinik Kesihatan Maharani Muar Healthcare Facility (KMMHF), Johor.MATERIALS AND METHODS: This cross‑sectional study was conducted between August andDecember 2019 period. Demographic information and information on patients’ feelings about theirphysicians, treatment, and health facilities provided were collected from 407 consented patients in asimple random sampling survey using a researcher‑made, an adapted Medical Interview Satisfaction,questionnaire which was pilot tested before administration to the patients. Data were analyzed withSPSS version 23. Descriptive statistics and correlational and group comparison analyses were utilized.RESULTS: Of the 407 patients studied for physician–patient satisfaction, the overall mean of all therespondents responding was 4.089 ± 0.5, which was ranked the highest among the three objectives.The effectiveness of treatment came as the second highest with the overall mean of 4.088 ± 0.5.Finally, the overall health‑care facilities had the lowest overall mean of 4.077 ± 0.5 among the three.CONCLUSION: Most patients who visited KMMHF were mostly satisfied with the outcomes ofphysician–patient interaction in the clinic.