. Fatemeh Rezaei; . Hedayat Allah Askari
Volume 4, Issue 4 , August 2014, , Pages 1-5
Abstract
Introduction: The quality of communication skills of health care providers has a significantimpact on patient treatment consequences. Aims: The present research has been conducted tocheck ...
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Introduction: The quality of communication skills of health care providers has a significantimpact on patient treatment consequences. Aims: The present research has been conducted tocheck the relationship of communication skills on the rate of patients’ satisfaction in the clinicsof one of the hospitals in Isfahan. Settings and Design: The checking list was completed bythe researcher in the clinics by using the comments of patients or their relatives. Sampling wasperformed by using the regular random sampling method. Materials and Methods: This researchwas a descriptive‑analytical study. The used tool was a standard checking list for evaluatingthe patients’ satisfaction and also the researcher‑made checking list for the measurement ofeffective communication skills. Statistical Analysis: The researcher‑made checking list for themeasurement of effective communication skills was confirmed by the experts with the facevalidity, structure, content, and reliability (α =87%). After visiting the patient by the physician, thementioned list was filled by using the patients’ comments, and the collected data was analyzedby SPSS software version 16 with calculating the Pearson correlation coefficient and α2.Results: The study showed that there was a significant relationship between the applicationof communication skills in the five areas of verbal, body language, effective communicating,establishment, patient privacy and patient participation, except for eye communication of thephysician with patients’ satisfaction (P < 0.05). Conclusion: Using the communication skillsby physicians is associated with patients’ satisfaction, and it is the cause of increasing theacceptance of the physician by the patient. Therefore, it is suggested that the opportunity toimprove the communication skills should be provided in addition to clinical skills in continuingeducation programs for the medical community.