Journal of Education and Health Promotion

Designing a model for patient relationship management in the general hospitals using the combination of analytic hierarchy process and interpretive structural modeling

. Mohammad Meskarpour-Amiri; . Mohammadkarim Bahadori; . Fatemeh Rahmati; . Ramin Ravangard; . Maryam Yaghoubi

Volume 11, Issue 8 , September 2021, , Pages 1-10

Abstract

BACKGROUND: Patient relationship management (PRM), in addition to saving costs, increasespatient loyalty and creates a satisfactory environment for the patient and the service provider. ... Read More

Identifying factors affecting hoteling quality in Iranian public hospitals using DEMATEL approach

. Seyyed Majid Shirzadi; . Donya Sheibani‑Tehrani; . Nafiseh Sadat Shirzadi; . Maryam Yaghoubi

Volume 10, Issue 4 , April 2020, , Pages 1-7

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INTRODUCTION: The most important goal of a proper health‑care system is to provide good health.Today, patients do not consider hospitals as simply a place of rehabilitation; rather, ... Read More INTRODUCTION: The most important goal of a proper health‑care system is to provide good health.Today, patients do not consider hospitals as simply a place of rehabilitation; rather, they comparethe hospital with a hotel in terms of environment, facilities, services, and quality of accommodation.This study aims to use DEMATEL approach to extract factors affecting the hoteling quality.METHODS: This was a descriptive, cross‑sectional study conducted in 2018. The study was carriedout in two steps. In the first step, the factors affecting the hoteling quality were extracted, and inthe second step, the DEMATEL technique was used to analyze and rank the cause and effect. Thestudy population consists of all experts in the fields of medicine and health care (hospital managers,deputies, and faculty members familiar with accreditation and hoteling), among which twenty expertswere selected using purposeful sampling and a questionnaire designed by the researcher consistingof 11 dimensions was distributed among them. The reliability of the questionnaire was calculatedusing Cronbach’s alpha coefficient which was equal to 0.85 while its validity was confirmed usingDelphi technique. DEMATEL approach was used for data analysis.RESULTS: The results show that among factors, human factors and economical–financial factorsand, among subfactors, maintaining human dignity and quick action in providing emergency servicesare among the most important factors affecting the hoteling quality. Maintaining human dignity andspeed of action in providing emergency services to patients was identified as the most importantfactor in improving hoteling quality.CONCLUSION: The results of this study can be used to evaluate the quality of accommodationsand health facilities, medical equipment, and building quality of hospitals, which can lead to effectiveactions and improvement of patient satisfaction and the eventual success of health transformation plan.

A foresight study of factors affecting the health system research and technology

. Ahmadreza Izadi; . Mohammadkarim Bahadori; . Ehsan Teymourzadeh; . Maryam Yaghoubi; . Ramin Ravangard

Volume 9, Issue 11 , November 2019, , Pages 1-10

Abstract

CONTEXT: The success of the health system research and technology management in the 21st centurycan play an important role in advancing the country toward becoming a scientific power.AIMS: ... Read More

Challenges of Iranian national health scientific map

. Ahmadreza Izadi; . Mohammadkarim Bahadori; . Shahram Tofighi; . Ali Ebraze; . Maryam Yaghoubi; . Ehsan Teymourzadeh

Volume 9, Issue 2 , February 2019, , Pages 1-14

Abstract

CONTEXT: Iranian National Health Scientific Map is a national plan the implementation of whichremarkably influences the progress of the country, though it is facing challenges in its ... Read More

Innovation capability in medical sciences universities: A qualitative study of Iran

. Fatemeh Ghardashi; . Maryam Yaghoubi; . Mohammadkarim Bahadori; . Ehsan Teymourzadeh

Volume 9, Issue 1 , January 2019, , Pages 1-12

Abstract

BACKGROUND: Innovation is a competitive advantage, with its preservation and continuity dependenton the organizational innovation capability. This study was conducted with the aim of ... Read More

The impact of the customer relationship management on organizational productivity, customer trust and satisfaction by using the structural equation model: A study in the Iranian hospitals

. Maryam Yaghoubi; . Hamed Asgari; . Marzieh Javadi

Volume 7, Issue 1 , March and April 2017, , Pages 1-5

Abstract

Context: One of the challenges in the fiercely competitive space of health organizations isresponding to customers and building trust and satisfaction in them in the shortest time, ... Read More

Investigating selected patient safety indicators using medical records data

. Hedayatalah Asgari; . Sakineh Saghaeiannejad Esfahani; . Maryam Yaghoubi; . Marzieh Javadi; . Saeed Karimi

Volume 5, Issue 4 , August 2015, , Pages 1-6

Abstract

Introduction: Medical errors in hospitals kill more people every year than AIDS, breast cancer andauto accidents combined. Widespread consensus exists that health care organizations ... Read More Introduction: Medical errors in hospitals kill more people every year than AIDS, breast cancer andauto accidents combined. Widespread consensus exists that health care organizations can reducepatient injuries by improving the environment for safety from implementing different alternativesfrom technical and managerial improvements to considering medical record data. Consideringthe preventability of medical errors, the Agency for Healthcare Quality and Research (AHRQ)developed patient safety indicators (PSIs). This study analyzes the PSIs calculated in AlzahraHospital of Isfahan. Materials and Methods: This study was conducted retrospectively using theinpatient medical record data of hospitalized patients in a six month period, from October 2010to March 2011. An experienced team in the fields of medical record, health management andhealth information technology was involved in data reviewing. Based on a prior consultation andreviewing, some PSIs were selected. Indicators were calculated considering AHRQ guidelines.Excel software and hospital information system software were used. Results: Across all studiedmedical records of patients, out of 25,164 discharges, below measures were calculated.‑8 Foreign Body cases (PSI 5) (0.31 per 1000).‑30 Postoperative Hemorrhage or Hematoma cases (PS I9) (2.2 per 1000).‑5 Accidental Puncture or Laceration cases (PSI 15) (0.3 per1000).‑8 Complications of Anesthesia cases (PSI 1) (2.2 per 1000).‑96 Selected Infections Due to Medical Care cases (PSI 7) (3.8 per1000).‑17 cases of Postoperative Wound Dehiscence (PSI 14) (3.7per1000).‑1 Birth Trauma – Injury to Neonate case, and (PSI 17) (1.7 per 1000).‑18 Obstetric Trauma – Cesarean Delivery cases (PSI 20) (40 per 1000) were flagged bystudied PSIs developed by AHRQ.Conclusion: Comparing with the reported rates by other studies and AHRQ study in 2006, allof calculated indicators have inadequate condition; i.e. these are far from empirical estimatedrates. The hospital administrators should be more sensitive to this issue and perform someimprovement programs.

Study of relationship between the organizational structure and market orientation from the viewpoint of nurse managers

. Mohammadkarim Bahadori; . Maryam Yaghoubi; . Marzieh Javadi; . Zahreh Agha Rahimi

Volume 5, Issue 2 , March 2015, , Pages 1-4

Abstract

Background: Considering globalization of health care and quality improvement trend torespond to competition and customer orientation, attention to organizational structureand its relationship ... Read More Background: Considering globalization of health care and quality improvement trend torespond to competition and customer orientation, attention to organizational structureand its relationship with market orientation is essential. Therefore, this study reviews therelationship between organizational structure and market orientation in selected hospitalsof Isfahan (Iran). Materials and Methods: This study was a descriptive survey. The studypopulation comprised nurse managers from selected hospitals (n = 80). Data collection toolswere two questionnaires (market orientation questionnaire and organizational structure) thatthe validity and reliability were confirmed (r = 0.83 for market orientation questionnaire andr = 0.87 for organizational structure). SPSS (Ver. 16) software was used for the analyses.Results: The mean score of organizational structure was 65.4 (11.2) and total mean ofmarket orientation was 51.14 (17.6). All aspects of the organizational structure (OrganizationCentralization, Formalization in Organization, and Organization Complication) and marketorientation (responding to competition, accountability, customer satisfaction, intelligentorganization)—except by responding to clients with Formalization in Organization—as well asall aspects of the Systemic attitude (the system of internal coordination and communicationsystems_ and market orientation (responding to competition, accountability, customersatisfaction, intelligent organization), there was a meaningful relationship (P < 0.05).Conclusion: Market orientation and its dimensions have a significant relationship withorganizational structure and can lead managers’ view to the analysis and recognizing elementsof success and achievement to goals. With increasing competition in markets, globalizationof health services, and presence in international markets and more attention to patients’satisfaction, hospitals need to understand and use of market orientation in order to promotequality and services in the health care system.

Assessing the service quality of Iran military hospitals: Joint Commission International standards and Analytic Hierarchy Process (AHP) technique

. Mohammadkarim Bahadori; . Ramin Ravangard; . Maryam Yaghoubi; . Khalil Alimohammadzadeh

Volume 4, Issue 4 , August 2014, , Pages 1-8

Abstract

Background: Military hospitals are responsible for preserving, restoring and improving the health ofnot only armed forces, but also other people. According to the military organizations ... Read More

A study of determining factors affecting the performance of nurses based on the achieve model in selected hospital of Isfahan (Iran)

. Maryam Yaghoubi; . Marzieh Javadi; . Fariba Rakhsh; . Mohamadkarim Bahadori

Volume 3, Issue 9 , September 2013, , Pages 1-5

Abstract

Background: The achieve uses 7 variables: ability; clarity; help; incentive; evaluation; validity;and environment, to provide leaders and staffs with the necessary tools to improve ... Read More

Health promoting Hospitals in Iran: How it is

. Maryam Yaghoubi; . Marzieh Javadi

Volume 3, Issue 7 , July 2013, , Pages 1-5

Abstract

Background: The World Health Organization (WHO) produced the Ottawa Charter for HealthPromotion (HPH) back in 1986. Then expressed the Budapest Declaration of Health PromotingHospitals ... Read More

Impacts of outsourcing in educational hospitals in Iran: A study on Isfahan University of Medical Sciences-2010

. Saeed Karimi; . Zahra Agharahimi; . Maryam Yaghoubi

Volume 2, Issue 3 , August 2012, , Pages 1-5

Abstract

Purpose: Outsourcing in healthcare is a cost-effective strategy that can lead to increase servicesquality. The aim of this study was to determine the types of services that have been ... Read More Purpose: Outsourcing in healthcare is a cost-effective strategy that can lead to increase servicesquality. The aim of this study was to determine the types of services that have been outsourcedin educational hospitals in Isfahan and to investigate managers’ view about the impact ofOutsourcing. Design/Methodology/Approach: A descriptive-survey study carried out in 2010.Our samples consisted of 100 educational hospital and treatment deputy senior managers ofIsfahan University of Medical Sciences and 53 usable questionnaires were received. Surveyinstrument main points were the extent to which educational hospital outsource services and theimpact of Outsourcing. Reliability and validity of the questionnaire have been verified. Data areanalyzed with SPSS18 software. Findings: The results for medical-diagnostics services showedphysiotherapy, radiology, and ultrasound that have the highest rate (33%) of being outsourced.Between logistic and administrative activities, housekeeping, and facility engineering maintenanceservices are the highest rate of outsourced (100%) and green space, CSR, laundry, and medicalrecords are the lowest rate of outsourced (16%). In managers’ view, in relation to advantagesof outsourcing, pay more attention to internal and external customers in private sector (57.2%)was the highest. In relation to disadvantages of outsourcing, costs increase for the patients(45.6%) was the highest. In relation to barriers of outsourcing, forgetting the goal of outsourcing(efficiency) (60.6%) was the highest. Conclusion: Finally, managers’ views about outsourcingin health services organizations were rather acceptable, but in their views, there are barriers inimplementation of outsourcing and they are focused on removing the barriers before outsourcing.Fundamental infrastructure developments as making competing market, promoting of cultures,education, modifying the management attitude and approach, and establishing incentive policiesare emphasized for successful implementation of outsourcing.

Volume 13 (2023)

Volume 12 (2022)

Volume 11 (2021)

Volume 10 (2020)

Volume 9 (2019)

Volume 8 (2018)

Volume 7 (2017)

Volume 6 (2016)

Volume 5 (2015)

Volume 4 (2014)

Volume 3 (2013)

Volume 2 (2012)

Volume 1 (1900)

Author = . Maryam Yaghoubi

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