. Seyyed Majid Shirzadi; . Donya Sheibani‑Tehrani; . Nafiseh Sadat Shirzadi; . Maryam Yaghoubi
Volume 10, Issue 4 , April 2020, , Pages 1-7
Abstract
INTRODUCTION: The most important goal of a proper health‑care system is to provide good health.Today, patients do not consider hospitals as simply a place of rehabilitation; rather, ...
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INTRODUCTION: The most important goal of a proper health‑care system is to provide good health.Today, patients do not consider hospitals as simply a place of rehabilitation; rather, they comparethe hospital with a hotel in terms of environment, facilities, services, and quality of accommodation.This study aims to use DEMATEL approach to extract factors affecting the hoteling quality.METHODS: This was a descriptive, cross‑sectional study conducted in 2018. The study was carriedout in two steps. In the first step, the factors affecting the hoteling quality were extracted, and inthe second step, the DEMATEL technique was used to analyze and rank the cause and effect. Thestudy population consists of all experts in the fields of medicine and health care (hospital managers,deputies, and faculty members familiar with accreditation and hoteling), among which twenty expertswere selected using purposeful sampling and a questionnaire designed by the researcher consistingof 11 dimensions was distributed among them. The reliability of the questionnaire was calculatedusing Cronbach’s alpha coefficient which was equal to 0.85 while its validity was confirmed usingDelphi technique. DEMATEL approach was used for data analysis.RESULTS: The results show that among factors, human factors and economical–financial factorsand, among subfactors, maintaining human dignity and quick action in providing emergency servicesare among the most important factors affecting the hoteling quality. Maintaining human dignity andspeed of action in providing emergency services to patients was identified as the most importantfactor in improving hoteling quality.CONCLUSION: The results of this study can be used to evaluate the quality of accommodationsand health facilities, medical equipment, and building quality of hospitals, which can lead to effectiveactions and improvement of patient satisfaction and the eventual success of health transformation plan.
